ATI employs a team
of regionally based field technicians providing on-site services
nationwide for many types of computer peripherals across a breadth
of industries and applications. Backing up the team in the
field there is a skilled technical support resource working
alongside the centralised service call-centre and workshop
facilities based at the corporate HQ, which is strategically located
near London’s Heathrow airport, with ready access to the M25 and the
UK’s motorway network.
IT peripheral hardware maintenance
From its early
years ATI has had a strategy of maintaining everything it sells,
particularly specialised in supplying and supporting computer
printers for all types of application, from high volume data-centre
computer printing, through office based departmental devices, to
industrial barcode printing on the shop floor.
Service contract terms are individually tailored to match the
peripheral type and specific users’ needs, be it simple 3 day
“Return to Base” through to “24 x 7” cover.
Workshop services
An effective
workshop service is a key element to the quality back up of ATI’s
field service maintenance contract operations, as well as providing
the resource for an efficient “Return to Base” service relevant to
smaller peripherals.
The efficient and cost competitive quality service is provided by a
team of dedicated workshop technicians, even providing repair down
to component level where appropriate.
All repairs are carried out under strict quality control with
warranty to match.
Asset Management
For larger
maintenance contracts ATI can offer an asset management service to
assist corporate management with control over computer peripherals.
Under this service ATI maintains a record of all IT hardware
equipment and related information.
This is kept up to date by regular site equipment audits to
maintain control over the status and location of assets.
Together with such audit, other regular reporting may be
included such as: equipment usage, condition/quality status,
equipment obsolescence, recommendations of rationalisation or
replacement, etc.
Equipment Short Term Rental